Your Cart

1
CLOSE

Warranty Coverage

The following is covered by Warranty

Any fault due to workmanship or manufacturing defect; The Warranty applies only to Product(s) you purchased for your own use and not for resale. (*1 Year Warranty only applicable for new products)

The following is not covered by Warranty

  • Defects caused by normal wear and tear or otherwise due to the normal aging
  • Any physical damage due to abuse of the product
  • Any damage due to contact with liquid
  • Burnt damage due to over voltage/current

Warranty Claim

In case of any concern with the product, you can submit your case with our customer support team at our Whatsapp No. 8860022600.

Once you contact the customer support team and register your case, a new session will generate and if register a complaint there, your mobile no. will be your ticket number which you can share with agents during follow up on your case.

Documentation

If you are a registered member, then you can simply refer to the ticket number (Your Mobile No.) issued to you at the time of registration.

If you are contacting the support team for the first time, then you will be required to provide proof of purchase (purchase invoice) and serial number of the product to validate the warranty period of the product.

Once customer support team verifies the product warranty period, they will proceed further with the steps below:

  • Troubleshoot the concern over chat
  • If the concern is still not resolved, then you have to register a complaint against that will have to be submitted to the nearest service location for fault confirmation and analysis.
  • Submission of concerned defective unit in the service location:
  • You can visit the service location and submit the defective unit.
  • You can send the defective unit through courier to the nearest service location.
  • For large product, we can arrange the reverse pickup of defective unit from your place and deliver it to nearest service location.

Fault confirmation and analysis:

  • After the product is submitted in the service location, service/technical team will analyze the defective unit for fault confirmation within 48 working hours. In case of any delay, same will be communicated to you.
  • Once the fault is confirmed, defective unit will be repaired/replaced.
  • After the repaired/replaced unit is tested for all functions, it will be packed and:
  • Handed over to you, if submitted personally.
  • Courier back to you, if submitted via courier.
  • Once the repaired/replaced unit gets delivered to you, the call will be closed.

 

Congratulations on your Blaupunkt purchase! Welcome to the family.